Return Policy

Order Cancellation

Before the end of the Kickstarter campaign, you can directly cancel your order. If the product has already been shipped, please follow the return process upon receiving the product. If the order is canceled within 24 hours, no fees will be charged. For orders canceled after 24 hours, a refund transaction fee will be incurred. The specific fees are as follows:

4.4% PayPal transfer fee + 5% Kickstarter platform transaction fee

Others

Shipping costs for products sent to the service center for after-sales support must be covered by the user, while the expenses for returning the product to the user after repair will be borne by AIRSEEKERS. For international shipments, user must obtain approval from AIRSEEKERS, and any related customs duties and clearance fees will be the responsibility of the user.

If a loss results from the user providing an incorrect delivery address or if the recipient refuses acceptance, the customer will bear the cost.

To protect user rights, it is recommended that the user inspect the product for any shipping damages upon receipt. Should there be any packaging anomalies, contact AIRSEEKERS within 24 hours. For defects, material, or manufacturing flaws, report within 7 days of receipt. Failure to report within this timeframe will assume the product is in good condition and working as intended.

If the product returned for warranty cannot be delivered due to being uncontactable or reasons attributable to the user, it will be sent back to AIRSEEKERS and enter a 30-day storage period starting from the date of return. After this period, additional storage service fees will be incurred.

If the battery is significantly damaged, please inform AIRSEEKERS in advance when sending back the product for after-sales service.

Order Cancellation

You can directly cancel your order before the end of the product crowdfunding campaign. If the product has already been shipped, please follow the return process once you receive the product.

Returns/Refunds

For this crowdfunding campaign, AIRSEEKERS offers a return and refund guarantee. Please log in to our website or contact AIRSEEKERS via email, providing the order information for the product you purchased. Our service team will confirm if your order meets the conditions for return. Once the order is confirmed to meet the criteria, the service team will guide you through the return process.

Return Conditions

We accept return and refund requests if the product you received has obvious defects and manufacturing flaws.
The product you wish to return must be in an unactivated state, using the original packaging and including all original components.
If the return is due to a product defect, you will not be responsible for the shipping cost.
We will charge a refund transaction fee, detailed as follows:
4.4% PayPal transfer fee + 5% Kickstarter platform transaction fee

Other Matters

Shipping costs for products sent to the service center for after-sales support must be covered by the user, while the expenses for returning the product to the user after repair will be borne by AIRSEEKERS. For international shipments, the user must obtain approval from AIRSEEKERS, and any related customs duties and clearance fees will be the responsibility of the user.
If a loss results from the user providing an incorrect delivery address or if the recipient refuses acceptance, the customer will bear the cost.
To protect user rights, it is recommended that the user inspect the product for any shipping damages upon receipt. Should there be any packaging anomalies, contact AIRSEEKERS within 24 hours for handling.
If a product returned for warranty cannot be delivered due to being uncontactable or reasons attributable to the user, it will be sent back to AIRSEEKERS and enter a 30-day storage period starting from the date of return. After this period, additional storage service fees will be incurred.
If the battery is significantly damaged, please inform AIRSEEKERS in advance when sending back the product for after-sales service.

Update Effective April 8th, 2024

(Kickstarter Only)

(Kickstarter Only)

Update Effective April 8th, 2024

(Kickstarter Only)

(Kickstarter Only)

Return Policy

Return Policy

Order Cancellation

Others

Order CancellationYou can directly cancel your order before the end of the product crowdfunding campaign. If the product has already been shipped, please follow the return process once you receive the product.

Return Conditions

We accept return and refund requests if the product you received has obvious defects and manufacturing flaws.

The product you wish to return must be in an unactivated state, using the original packaging and including all original components.

If the return is due to a product defect, you will not be responsible for the shipping cost.

We will charge a refund transaction fee, detailed as follows:

4.4% PayPal transfer fee + 5% Kickstarter platform transaction fee

Other Matters

If a loss results from the user providing an incorrect delivery address or if the recipient refuses acceptance, the customer will bear the cost.

To protect user rights, it is recommended that the user inspect the product for any shipping damages upon receipt. Should there be any packaging anomalies, contact AIRSEEKERS within 24 hours for handling.

If a product returned for warranty cannot be delivered due to being uncontactable or reasons attributable to the user, it will be sent back to AIRSEEKERS and enter a 30-day storage period starting from the date of return. After this period, additional storage service fees will be incurred.

If the battery is significantly damaged, please inform AIRSEEKERS in advance when sending back the product for after-sales service.

Order Cancellation

You can directly cancel your order before the end of the product crowdfunding campaign. If the product has already been shipped, please follow the return process once you receive the product.