Refund policy

I. Policy Overview

Thank you for choosing AIRSEEKERS. We are committed to providing you with high-quality products and excellent service.

The AIRSEEKERS Return and Exchange Policy applies only to original AIRSEEKERS products (hereinafter referred to as the “Product(s)”) purchased from AIRSEEKERS authorized retailers for your own use and not for resale.

By using AIRSEEKERS Products, you acknowledge that you have read and agree to comply with this policy. In the event of any conflict arising from translation, the English version shall prevail.

II. Order Cancellation

For AIRSEEKERS Products you purchase from our officail website(airseekers-robotics.com, eu.airseekers-robotics.com), we allow orders to be canceled before the Products are shipped. However, for pre-order Products, the relevant terms applicable to the specific pre-order Product in the AIRSEEKERS store shall apply.

If an order is canceled after it has been placed and the Product has not actually been shipped, a 4% platform transaction fee will be charged.

If, after an order has been placed, we fail to ship the Product within the promised timeframe and the customer has no choice but to cancel the order, no fee will be charged.

If the Product has already been shipped, AIRSEEKERS will attempt to intercept the shipment. If the interception is unsuccessful, we will be unable to cancel the order. You will need to apply for a return and refund after receiving the Product. Any shipping costs, return costs, or additional handling fees incurred during this process shall be borne by the customer.

III. Return Conditions

AIRSEEKERS supports returns within 30 days, subject to the following conditions:

1. The Product is damaged upon receipt, has a Product defect, or has missing accessories, and supporting evidence must be provided.

2. The returned Product must remain in its original condition, show no signs of damage caused by human factors, include the complete Product and all accessories, and be placed in its complete original packaging.

We reserve the right to reject a return request under the following circumstances:

1. The return request is submitted after the AIRSEEKERS-specified return period, calculated from the date the Product is received.

2. The returned Product is incomplete; the outer packaging, accessories, or user manual are missing; or the appearance of the Product has been damaged due to human factors.

3. Valid proof of purchase or supporting documents cannot be provided for the return, or such documents have been forged or altered.

4. The Product has suffered collision or burnout not caused by an inherent quality issue, has been modified without authorization, has had foreign substances (such as water, oil, or sand) enter it, or has failed due to use or operation not in accordance with the instructions in the user manual.

5. The Product label or serial number has been removed or altered.

6. The Product has been damaged due to uncontrollable events such as fire, flood, lightning strikes, or traffic accidents.

7. The relevant item(s) are not shipped within 7 calendar days after contacting AIRSEEKERS and confirming the return service.

IV. Return Process

Contact the AIRSEEKERS Customer Service Team (Support@airseekers.ai)

1. Contact the AIRSEEKERS Customer Service Team (Support@airseekers.ai) and provide proof of purchase, Product serial number, order number, Product photos, packaging photos, and other necessary information to confirm return eligibility. After approval by Customer Service, you are expected to receive the Product return requirements and return shipping instructions within 3 to 5 business days.

2. Before returning the Product, please ensure that the original packaging is used and that all original accessories and the user manual are included. Carefully and securely pack the Product and all of its accessories according to the packaging instructions in the Quick Guide. If the returned Product has missing accessories, or if transportation damage occurs because the Product was not packed in accordance with the packaging requirements, you may be required to provide corresponding compensation based on the value of the missing accessories or damage.

3. Please use the shipping label provided by AIRSEEKERS to return the Product.

V. Return Shipping Costs

For returns and refunds that are not due to Product quality issues, any shipping costs, return costs, or handling fees incurred during the process shall be borne by the customer.

Return shipping costs: The customer is responsible for the shipping costs incurred in returning the Product to the warehouse designated by AIRSEEKERS.

Other fees: Transaction fees (charged by the payment platform) and return fees (including Product inspection, cleaning, and other handling fees) will be calculated and deducted from the customer's total refund amount.

The final deduction amount will depend on the assessment conducted by the AIRSEEKERS After-Sales Service Center after receiving the returned Product.

Product Condition	Transaction Fee	Additional Fee
Unopened	4%	—
Opened but not used	4%	4%
Opened and used	4%	10%

VI. Refund Time

After AIRSEEKERS receives your returned Product, we will inspect it to verify that the returned Product is correct, complete, and meets the return requirements.

Once the Product passes inspection, AIRSEEKERS will initiate the refund within 5–10 business days. You will be notified by email once the refund has been completed.

If you have not received your refund after the expected 10 business days, please contact your bank or credit card issuer. If you still have not received the refund, please contact us by email at Support@airseekers.ai.

VII. Exchange Conditions

In addition to the warranty rights provided under the AIRSEEKERS Warranty Policy, you may apply for an exchange within 30 days from the date you receive the Product if any of the following conditions apply:

1. The Product was damaged during transportation, and proof of shipping damage issued by the logistics carrier can be provided.

2. You received an incorrect Product delivered by AIRSEEKERS.

3. The Product has been officially inspected and confirmed to have a manufacturing defect or missing components.

We reserve the right to reject an exchange request under the following circumstances:

1. The exchange request is submitted after the AIRSEEKERS-specified exchange period, calculated from the date the Product is received.

2. The Product submitted for exchange is incomplete; the outer packaging, accessories, or user manual are missing; or the appearance of the Product has been damaged due to human factors.

3. Valid proof of purchase or supporting documents cannot be provided for the exchange, or such documents have been forged or altered.

4. The Product has suffered collision or burnout not caused by an inherent quality issue, has been modified without authorization, has had foreign substances (such as water, oil, or sand) enter it, or has failed due to use or operation not in accordance with the instructions in the user manual.

5. The Product label or serial number has been removed or altered.

6. The Product has been damaged due to uncontrollable events such as fire, flood, lightning strikes, or traffic accidents.

7. The relevant item(s) are not shipped within 7 calendar days after contacting AIRSEEKERS and confirming the exchange service.

8. An exchange is requested due to shipping damage, but proof of shipping damage issued by the logistics carrier cannot be provided.

VIII. Exchange Process

Contact the AIRSEEKERS Customer Service Team (Support@airseekers.ai)

1. Contact the AIRSEEKERS Customer Service Team (Support@airseekers.ai) and provide proof of purchase, Product serial number, order number, Product photos, packaging photos, and other necessary information to confirm exchange eligibility. After approval by Customer Service, you are expected to receive the Product exchange requirements and return shipping instructions within 3 to 5 business days.

2. Before returning the Product, please ensure that the original packaging is used and that all original accessories and the user manual are included. Carefully and securely pack the Product and all of its accessories according to the packaging instructions in the Quick Guide. If the returned Product has missing accessories, or if transportation damage occurs because the Product was not packed in accordance with the packaging requirements, you may be required to provide corresponding compensation based on the value of the missing accessories or damage.

3. Please use the shipping label provided by AIRSEEKERS to return the Product.

IX. Exchange Costs

For Products that meet the exchange conditions, the shipping costs incurred for the exchange shall be borne by AIRSEEKERS.

X. Exchange Time

After AIRSEEKERS receives your returned Product, we will inspect it to verify that the returned Product is correct, complete, and meets the exchange requirements.

Once the Product passes inspection, AIRSEEKERS will initiate the exchange within 3 to 5 business days. You will be notified by email after the replacement Product has been shipped.