Return & Refund Policy

I. Warranty and Exchange Policy

Thank you for choosing AIRSEEKERS. We are committed to providing you with high-quality products and excellent service. The AIRSEEKERS exchange policy applies only to original AIRSEEKERS products (hereinafter referred to as “Products”) purchased from authorized AIRSEEKERS retailers for personal use and not for resale.

By using AIRSEEKERS products, you acknowledge and agree to comply with this policy. In the event of any discrepancy arising from translation, the English version shall prevail.

II. Return Eligibility

A. Products purchased through DTC channels (AIRSEEKERS.COM, EU.AIRSEEKERS.COM, DE.AIRSEEKERS.COM) are eligible for return under the following conditions:

  1. Within 30 calendar days from 00:00 of the day following receipt, the product remains unused, unactivated, and in brand-new condition with the original packaging, accessories, gifts, and manuals intact, without any damage caused by human factors and without affecting secondary sales.
  2. Within 30 calendar days from 00:00 of the day following receipt, the product is found to have manufacturing defects or performance issues not caused by human error.
  3. Within 14 calendar days from 00:00 of the day following receipt, the product is in normal working condition but fails to meet the user’s expectations in terms of experience.

B. For products purchased at offline stores or from authorized distributors, please contact the original sales channel for return arrangements.

AIRSEEKERS reserves the right to reject exchange or return requests in the following circumstances:

  1. Requests made beyond the stated 14-day or 30-day period.
  2. Failure to provide valid proof of purchase, or submission of forged or altered documents.
  3. Missing parts, incomplete packaging, or product damage caused by human misuse.
  4. Inspection by AIRSEEKERS technical support reveals no product quality issues.
  5. Product malfunction due to reasons unrelated to product quality, including collision, burning, unauthorized modification, foreign object ingress (water, oil, sand, etc.), incorrect installation, or misuse in violation of the user manual.
  6. Tampering with or removal of labels, serial numbers, etc.
  7. Damage caused by force majeure, such as fire, flood, lightning, or traffic accidents.
  8. Failure to return the product within 7 calendar days after confirming the return/exchange request with AIRSEEKERS.
  9. Return requests for transport-related damage without a valid damage certificate issued by the shipping company.
  10. Any other circumstances not covered under the return policy.

III. Return Shipping Costs

  1. If the return is due to product performance failure not caused by human factors, AIRSEEKERS will cover all associated shipping costs.
  2. If the return is initiated due to dissatisfaction with the product or for any personal reason, the shipping cost shall be borne by the customer. Furthermore, if the product has been activated or used, the customer may be charged additional fees such as handling fees, depreciation fees, and cleaning fees (a minimum of USD $30, subject to the actual condition of the product).

IV. Return Procedure

Contact the AIRSEEKERS Customer Support Team (Support@airseekers.ai):

  1. Email the AIRSEEKERS support team at Support@airseekers.ai, providing proof of purchase, product serial number, order number, and other necessary details to verify return eligibility.
  2. Obtain the return address from AIRSEEKERS.
  3. Contact a courier service and return the product as instructed. (For product returns due to performance failure not caused by human factors, AIRSEEKERS will provide a return shipping label.)
  4. Upon receipt of the returned item, AIRSEEKERS technical support will inspect the product. If it meets the return criteria, the refund will be processed accordingly.

Pre-Return Preparations:

  1. Restore the product to factory settings and remove it from your account.
  2. All returns must be made using the original packaging and must include all original accessories. Please follow the packing guide to carefully and securely package the product and its components. Missing accessories may incur charges based on their replacement cost.

V. Refund Timeline

Once AIRSEEKERS receives the returned product, refunds will be processed within 7–14 business days. If the product has been opened or used, additional inspection time may be required, and the refund processing period may extend up to 30 calendar days.

If you have not received the refund after the expected time, please first contact your bank or credit card provider to verify the transaction status.